Sale & Return Policy

Merchandise that is on SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn are all FINAL SALE, no exchanges or returns.

After an order has been placed, a customer can initiate a Return Merchandise Authorization (RMA) within 14 days of their order by contacting us at info@5equals10.com. The RMA will be subject to approval. Requests are answered Monday - Friday within 24 hours. Please see RMA Policy below for more details. 

If you have questions regarding our Sale & Return Policy that is not covered here please email us at: info@5equals10.com 

Return Merchandise Authorization (RMA) Policy 

Approved RMA
If RMA is approved the customer will be informed of instructions for returning the merchandise. Merchandise eligible for approval must have been purchased at full price, and must be unaltered, unwashed and unworn, additionally RMA must be requested within 14 days of order. Shipping charges on all returns and exchanges are the sole responsibility of the customer, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error. 

Denied RMA
A RMA will automatically be denied if any of the following apply: Merchandise that is on SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn. 

Non-Authorized Returns
Items that are shipped back to us without proper authorization, will not be exchanged or refunded. Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.